At Oppenheimer we will do everything we can to help you with your warranty claim and act on your behalf with the brands. Warranty periods and rules will vary and are at the discretion of the brands, not Oppenheimer. At Oppenheimer we are authorised stockists of all brands and products that we sell and this means all products have warranties. WARRANTY CLAIMS FOR FAULTY ITEMS AUSTRALIAĪt Oppenheimer we know that after sales support is very important and our customer service team are available here during business hours to assist you with any product related questions or concerns. We can process the refund by reimbursing to your PayPal account. A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. Once received you will be contacted in regards to your request. Package unused items in original packaging, be sure to include the following information: The product must be received in a re saleable condition.Ĭontact Oppenheimer Shop Customer Service to Request a Return and discuss your return options.
Once items are received and inspected, an exchange or refund may be granted.
In these instances, the customer will bear the expense of returning the items to us. If that’s the case, simply send it back to us unused, in its original packaging and within 30 days. Maybe you’ve received a product from us and it isn’t damaged, but you’ve changed your mind and don’t wish to keep it.
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